I'm sad, frustrated and disgusted and the incompetence of this multi-billion-dollar global company. BY E-MAIL You can e-mail any queries to via. For call charges, contact your service provider. Our lines are open from 8am - 9pm, 7 days a week. However, Australia Post has confirmed they've already started the return to sender process due to an incomplete address. BY TELEPHONE If your query is about an order placed then please call Victoria's Secret customer services on 03. I got in contact with Australia Post, and they confirmed the incomplete address was on the package, but due to their security policy they were unable to verify me as the recipient because VS does not include the recipient's email address or phone number with the tracking info, VS support just keeps sending dishonest emails saying they're in contact with Australia Post and that the address has been updated. During this time I got a bunch of useless automated emails from VS saying they were waiting for a response back from the last-mile carrier (Australia Post). I waited two weeks for the package to arrive in Australia and to receive the Australia Post tracking number. They use a bulk-carrier system, so the original tracking number they issued is NOT the one on the actual parcel. provides products and experiences that uplift and champion customers at all stages of their life. Sadly, they took 3 days to reply to my email, and by that time, the order had been packed and shipped. With a deep commitment to our people, purpose and planet, Victoria’s Secret & Co. Please watch for additional email updates. Carriers will deliver as it is safe to do so. The live chat didn't work on the site, but I eventually tracked down a support email address with a Google Search. Victoria's Secret: Customer Care How can we help you DELIVERY DELAYS - INCLEMENT WEATHER Carriers are experiencing delivery delays in areas impacted by Winter Storms. There was a website glitch with the match address dropdown, and my apartment and street number were left off the address. Ordered from the Victoria's Secret US site from Australia. The worst online shopping experience in 20 years. A month and I'm still not sure I'll get my order.
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